The following provision on the right of use is applicable to the relevant version of the browser-based application "Supplier System/Plasma Portal" provided by CSL Plasma.
For the term of contract, CSL Plasma grants the customer the non-exclusive, non-sublicensable and non-transferable right to use the Plasma Portal for the approved execution of the application for the purpose of plasma delivery management and PDI/lookback. The customer himself is the only one entitled to make use of the Plasma Portal. The right of use is restricted to the number of users agreed with the customer and to the employees of the customer listed with CSL Behring as registered users.
The use of the Plasma Portal is technically subject to the input of a user name and a password to be defined by the customer. The customer may change the password at any time.
All rights to the Plasma Portal application remain with CSL Plasma.
The server of CSL Plasma is exclusively accessed by means of the browser-based Plasma Portal application provided by CSL Plasma. The customer has been informed about the necessary requirements for the use of the CSL Plasma Portal as regards browser software (product and version) as well as access requirements and has been instructed how to get access. The customer is under the obligation to choose secure passwords, only known to him, and to change them regularly during the term of contract with CSL Plasma in order to ensure an appropriate system access protection.
The customer shall provide proper and complete information requested by CSL Plasma upon conclusion of contract and other data required for the proper performance of contract, and shall appoint a permanent authorised representative as contact person, indicating e-mail address and postal address. Furthermore, the customer shall give CSL Plasma the names of all users who need to have access to the Plasma Portal application. Any changes of the above mentioned data are to be communicated to CSL Plasma without delay.
The customer is responsible for complying with the necessary requirements for use at the customer's, in particular by providing the system requirements, infrastructure as well as the Internet connection between customer and CSL Plasma up to the point of transfer to the Internet. He shall observe state-of-the-art technical and organisational safety standards and ensure his systems will not involve any hazards (e.g. viruses) to the systems of CSL Plasma (e.g. by exchange of infected files or use of insecure browsers).
Plasma Portal is a GxP application. It may, therefore, be subject to internal and external audits and inspections. It includes an audit trail, saving data changes in a user-related and time-stamped manner. To ensure proper function, the application saves cookies on the user client.
CSL Limited and its related group of companies (the "CSL Group") are a corporate group in the biotherapeutics industry and are engaged in research, development, manufacture, marketing and sales of biotherapies that are used to treat serious and rare conditions. The CSL Group also operates one of the world's largest plasma collection networks.
This Policy gives effect to our commitment to protect your personal information and has been adopted by CSL Limited and its affiliates in the CSL Group (collectively, "CSL", "we", "us" or "our" throughout this Policy, depending upon the context).
This Policy applies to personal information regarding patients, healthcare professionals, customers, other third party business associates, employees and others and to the management of that personal information. The purpose of this Policy is to explain the types of information that CSL collects, what we do with that information, and with whom we share this information.
While this Policy is intended to establish a standard for our information processing activities globally, those processing activities may be more limited in some jurisdictions based on the restrictions of their laws. For example, the laws of a particular country may limit the types of personal information we can collect or the manner in which we process that personal information. In those instances, we comply with relevant local laws and regulations.
The term "personal information" under this Policy refers to information about an identifiable individual. The types of personal information that we process (which may vary depending on your relationship with us as well as by jurisdiction based on applicable law) may include, among others, contact information (such as name, postal or e-mail address, and phone or fax number), business contact information (such as job title, medical specialty, department and name of organization), or other information (such as language preference, date of birth, gender and family status).
CSL collects personal information directly from individuals when necessary to provide our services, including as part of responding to queries from individuals, our recruitment processes, ongoing employment activities, conducting clinical trials, speaking to health and allied professionals about our products and services, conducting marketing activities and organising conferences, seminars and other meetings, and receiving medical queries and adverse drug reports.
There may be instances in which the personal information that we collect, use, and process is considered "sensitive personal information" under the privacy laws of some countries. The definition of "sensitive personal information" under these privacy laws may, for instance, include personal information from which we can determine or infer an individual’s racial or ethnic origin, religious or philosophical beliefs, or medical or judicial data. We only collect, use, and process "sensitive personal information" in your jurisdiction if and to the extent permitted or required by applicable law.
CSL collects and uses personal information to the extent necessary to provide products and services for our patients, customers, employees, and others. Subject to applicable laws, we may collect, use, process and disclose relevant portions of your personal information in order to
In order to provide products and services to you, more than one entity within CSL may be given, or given access to, your personal information. When we share your personal information, we adhere to applicable legal requirements regarding the protection of personal information.
We may outsource the processing of certain functions and/or information to third parties (including, but not limited to, mail-out companies, agencies engaged to organise conferences and database managers who maintain and update contract information and who may contact you independently to verify that information or your contact preferences). When we contract with other companies to provide services to CSL and then provide or allow access to personal information to such third party service providers for that purpose, we require those companies to protect the information and adhere to applicable data privacy standards.
CSL and third parties to whom we may provide your personal information are located in countries including, but not limited to, Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Czech Republic, Denmark, France, Germany, Greece, Hong Kong, Hungary, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Panama, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom, the United States of America.
We reserve the right to disclose any personal information if we are compelled to do so by a court of law or requested to do so by governmental authorities or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws. We also reserve the right to retain personal information collected and to process such personal information to comply with accounting, tax rules and regulations and any specific record retention laws.
Circumstances may arise where, whether for strategic or other business reasons, CSL decides to sell, buy, merge or otherwise reorganize businesses. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers.
Like most international businesses, certain aspects of our data processing activities will result in the transfer of your personal information from one country to another. The jurisdictions where that information will be processed may or may not have laws that seek to preserve the privacy of personal information. Nevertheless, whenever your personal information is transferred within CSL, your personal information will be processed in accordance with the terms and conditions of this Policy and all applicable laws.
You may always choose what personal information (if any) you wish to provide to us. However, if you choose not to provide certain details, some of your experiences with us may be affected (for example, we cannot take an order without a name). If you provide us with your contact details (e.g., postal or email address, telephone number or fax number), we may contact you to let you know about the products, services, promotions and events offered that we think you may be interested in.
In some jurisdictions, data privacy laws may require us to obtain your consent before we, for instance, send you information that you have not specifically requested. In certain circumstances, your consent may be implied (e.g., where communications are required in order to fulfill your requests and/or where you have volunteered information for use by us). In other cases, we may seek your consent expressly in accordance with applicable laws (e.g., where the information collected is regarded to be of a sensitive nature under local regulations).
CSL strives to keep your personal information accurate. We provide individuals with reasonable access to their personal information so that they can review and correct it, or ask us not to use it. We do not charge for this service and will respond to reasonable requests in an appropriate timeframe. If you wish to exercise your rights of access and correction in accordance with applicable law, please contact us at the address set out in Section 1.8.
This Policy provides a general statement of the ways in which CSL protects your personal information. This Policy does not modify or alter any applicable agreement you have or may have with CSL. This Policy may be changed from time to time to reflect changes in our practices concerning the collection and use of personal information. To assist you, this Policy has an effective date.
If you have any questions about privacy, or any privacy concerns or complaints, please contact our CSL Privacy Officers by sending an email to:
All requests for access to your personal information must be submitted in writing by letter or email.